Answers first, then a person
Most questions are answered here. What is not reaches support and gets an answer within one business day. Support does not give tax advice; that is what the tax agent inside your return is for.
Getting started
How do I create an account?
Enter your name, the business name and your e-mail. A six digit code arrives. No password. The same account works on xentral.ae.
The code expired or never came
Request a new one. Three codes at most every 15 minutes. In the test environment the code is shown on screen.
Which documents do I need?
Sales invoices, purchase invoices, the bank statement for the period. For corporate tax: the bookkeeping export (revenue and expenses).
Documents and figures
Why does a figure say not stated?
The document did not state it. We never guess. Correct it in the figures step or answer the question.
The invoice direction is unclear
Enter your business's TRN in the profile; that is how we tell your invoices from your suppliers' invoices.
Do you read photos?
In this version photos go to assisted manual entry. Automatic reading follows an approved transfer assessment for the OCR provider.
Review and filing
Who reviews my return?
A tax agent registered with the FTA, shown with name, photo and registration number as soon as they pick the return up.
Do you file with the FTA?
No. You receive a signed filing package that you or your agent files in EmaraTax, then you record the reference.
Something changed after approval
The approval is voided automatically and the return goes back to review. That is by design.
Billing
Plan versus review fee?
The plan covers the platform monthly. The review is a fee per return from AED 399.
What are AI credits?
Usage units inside the platform, not money. Included credits expire with the period; purchased ones last 12 months.
Write to us
Or sign in to see your earlier requests.
hello@xentral.ae · Sunday to Thursday, 9 to 18 Gulf time